FAQ
Frequently asked questions
Find answers to the most common questions about Svev, award travel, and how we work.
What does the service cost?
Our booking service always has fixed prices, and the price depends on where you travel and which cabin you travel in. You can see our full price list here.
Which loyalty programs do you work with?
We help book award trips with most point currencies, but most of the bookings we assist with are made through SAS EuroBonus.
How long does it take?
Simple requests can be solved quickly, while complex award trips and difficult destinations may require more monitoring and follow-up. We offer that follow-up through our Premium program.
Do I need to give you access to my points?
No. You stay in control. Svev guides you and handles the process in the portal and in dialogue with you. In some cases we may ask for account access, because it is sometimes needed to solve problems.
Can you guarantee that you will find award seats?
No, availability is controlled by the airlines. We can still often find better alternatives because we search more broadly across dates, routes, airlines, and loyalty programs.
Do I need enough points before I contact you?
It helps, but it is not always necessary. We can look at what you have, which points are missing, and which alternatives give you the most value.
Can you help with hotels too?
Yes. We can help with hotel stays when they provide good benefits, savings, or better total value for the trip.
What happens if you do not find a good trip?
We will let you know and suggest alternative dates, routes, or strategies. We do not book anything before you have approved the proposal.
Can you follow up an existing booking?
Yes, especially through the Premium program. We can monitor changes, better availability, and opportunities to improve the trip.